What our customers tell us....

"Hi Imogen 

We all had a great time, I have already posted some very positive comments on Trip advisor both about the Hotel and the Flanders Tour.

The hotel is in a great location and Paul and colleagues made us very welcome - nothing was too much trouble. I was particularly impressed with the gluten free offerings at breakfast. Such a treat to be offered wheat free pancakes!

The Flanders tour was amazing, the guide was so knowledgeable and enthusiastic. It was enhanced for us by being able to find my relative's name on the Menin Gate, I don't think our family even knew it was there until I made a search before the trip.

We also enjoyed a tour around the local brewery which was very interesting, as was the coach and horse trip around the city, really pleased to chat to the driver/guide to find out the horses only work one day in four and are looked after really well, they all looked lovely and healthy.

We thought the whole trip went well and thanks to you and your team for the helpful advice and bookings on our behalf. We are considering returning to Bruges as we loved it so much and also maybe a cheeky winter trip to Paris may be on the cards soon!

Many Thanks Susie"

Sue – Kings Langley (Hotel Fevery – July 2014)

"Hi Imogen I would just like to thank you for your excellent service and to let you know we had a truly wonderful trip. Thank you again."

Pete Smees– Buckinghamshire (Mercure Paris Centre Tour Eiffel – Aug 2014)

"Just want to say a big thank you and congratulations on the brilliant service I got from you and your company, my sisters and brother in law have been absolutely thrilled with the trip to Paris. The hotel was perfect and location fantastic, they have just been on the phone to me absolutely delighted with the gift I purchased from your company (it was my Christmas gift to them). I am so pleased they enjoyed it. Thank you again for all your cooperation and wonderful service. I myself might do that trip on my next trip back to UK, they have almost convinced me that it is so well worth while and everything about it was fantastic. Once again many thanks Imogen."

Jo O'Kane– Qatar U.A.E (Mercure Paris Centre Tour Eiffel – Feb 2014)

"Imogen, a very big thank you from us 12 ladies for a smashing weekend, for the time and trouble you took in sorting us out. Everything went very well…hotel very friendly, helpful people. Excellent restaurant in the hotel, we used it twice. Again thank you very much."

Janet Summerlin– Northampton (Lace Hotel – Oct 2013)

Thank you for once again arranging an excellent break for us, your service is unbeatable. Thank you, Kevin.

Kevin Alesbrook– Leicestershire (Hotel De l’Univers – Oct 2013)

“Imogen, Just a word to say thanks very much. All the bookings came through. My family and I greatly appreciate the excellent service you provided, Best regards, Stephen"

Stephen Ainsworth– Sussex (Mercure Paris Cenre Tour Eiffel – Aug 2013)

“Hi Ruth & Imogen.  Just a quick line to say we had a very enjoyable holiday and the Lace hotel proved an extremely good recommendation thanks.  Bruce is extremely pleasant…and as promised upgraded our room which was very nice.  Thanks again."

Mary & Malcolm Whurr – Ipswich (Lace Hotel – June 2013)

“Just writing to thank you for organising a superb weekend for 8 of us in Paris at Hotel Regina on Eurostar on 3rd of May. You even managed perfect weather! All your help was much appreciated and will definitely recommend you to friends - many thanks.”

Liz Entwistle – London (Hotel Regina – May 2013)

“Just thought I would let you know we really enjoyed our Paris trip.  It went very smoothly and we loved the Palm Opera - so retro and friendly. Breakfasts were amazing and the all day snacks in the lounge a big surprise. Loved the Eurostar upgrade on the way back too - thanks for organizing it for us.”

Kay Lennon – Bloomsbury, London (Hotel Palm Opera – December 2012)

“I would like to thank you for the pleasant way you arranged this holiday and hopefully we can arrange a similar one in the new year.  Imogen and Ruth are a credit to your company.”

Malcolm Whurr – Little Blakenham, Ipswich (December 2012)

“The two and a half hour drive from Calais was very pleasant – no traffic and reasonable toll charges at just under €20. Chateau Mont Royal was easy to find, just 10 minutes off the motorway, and clearly signed – it looked amazing in the dark as our headlights picked out the fantastic architecture.  There is plenty of parking and the reception foyer is decorated with utmost taste, with two black life size horses, fresh flowers and ornate windows.    

We had a beautiful room with a stunning view of the Chantilly forest in autumn. Our room was lovely with classic furniture and a marble bathroom.  We were also greeted by letter from the management along with drinks and complimentary biscuits. 

We headed down to the pool in slippers and robes provided by the hotel - pool and Jacuzzi were so relaxing, and because it was open until 11pm it’s never really busy.    

Breakfast was amazing, with hot and cold sections – we were spoilt for choice, and all of the food tasted amazing. Chateau Mont Royal is perfect for a honeymoon and we’re looking forward to going back soon!”

Raj & Ruth Varasani – Deal, Kent  – Chateau Mont Royal, November 2012

“Many thanks for a lovely break. All went well, and the Menin Gate service was one of the best we've experienced over the past few years. Hotel lovely as usual…looking forward to our next booking with you.”

Mr G Richards – Bexhill-on-Sea, East Sussex (Hotel Kasteelhof 't Hooghe – November 2012)

 “We have spent a wonderful few days in Bruges and had a very enjoyable stay at Hotel Prinsenhof. We thought the service from your company excellent….and would certainly recommend you to others.”

Andrew Leach – Northenden, Manchester (November 2012)

“Just wanted to thank you very much for arranging our recent weekend break at the Novotel leper Centrum. This was our 5th visit to leper - we had a lovely weekend and once again enjoyed our stay at the hotel.  Thanks again for all your help with organizing things - you made it very easy for us!  We shall certainly be in touch again when sorting our 2013 visit.”

 Kevin Yorke – Nuneaton (October 2012)

“We had a great break in Bruges - thank you so much.” 

Barbara Kerslake – Calbourne, Isle of Wight (Hotel Academie, October 2012)

“The whole break went very smoothly - hotel staff and manager are to be fulsomely congratulated for their kindness and attention to our needs in every way. We had a quiet room, as requested - and the facilities were spotless. It is lovely to have had such a pleasant break - and I would wish to record our thanks to all at Delpech Travel Promotions as well. Please thank all your staff - and through ourselves, the Lace Hotel for such a pleasant time away.”

Roger & Sue Owen - Poole, Dorset (Lace Hotel, Bruges September 17-21, 2012)

"I just wanted to thank you for your prompt assistance - I wish AXA's customer service was as good as yours! We still want to visit Bruges, probably in April, so please keep me on your mailing list."

Rod Meanwell - Mapperley, Notts (August 2012)

“Have just returned from Bruges - everything went very smoothly and as planned. Thank you for your very efficient organization which helped make the trip so enjoyable.”

John & Myra Johnson - Elsworth, Cambs (Hotel Prinsenhof, June 2012)

“I would just like to say I found the service offered by your staff excellent - Ruth and Imogen were very polite….helpful, and knowledgeable in their field of work.....when we find a weekend to suit myself and friends I will not hesitate to book with you.”

Barbara Klobuch - Chartridge, Bucks (April 20, 2012)

“For a number of years I have booked my short break holidays through your company and have been entirely satisfied with your service and ease of online booking. In this day and age it is refreshing to have a friendly voice on the telephone when I have had occasion to require assistance as I did today.”

John White, Christchurch, Dorset. (April 16, 2012)

“We’ve just returned from Bruges and wanted to let you know what a super break we had. Hotel Portinari was lovely - great breakfasts with a good selection of food….rooms were clean and included all we needed, and friendly staff.  

The whole weekend went really well… very satisfied with all aspects of the trip, including the ease of booking with you.”

Hazel Ironside – Barton-on-Sea, Hants (March 2012)

“I would like to thank you for the faultless way that our booking was handled….we had a brilliant weekend away, and all the descriptions of the travel and hotel were accurate. From the time we booked to the time we got back everything organized by you was perfect.”

Noel Holloway – Woodbridge, Suffolk (Novotel Ieper Centrum, February 2012)

"A very good relaxing mini break in Bruges….Hotel Academie provided a decent size room, a good bathroom and buffet breakfast…I would stay there again. Restaurants near the hotel…have great ambiance, lovely fresh moules & you can watch the horse carriages go by…it’s the half way stop where they water and give oats to the horses hired out in the main square. Six chocolatiers near the hotel, 100’s of them in Bruges…my favourite…chocolate covered cherries with stalks and stones still in (Cerisettes) on sale just by the hotel."

Hilary Farnworth - Hornsey, London (November 2011)

“I have to say that the Hotel De Tours (Lille) was perfect for our stay. All the staff were very friendly and helpful, the bedroom was very nice and the hotel was excellent in every way…decent breakfast which gave us a head start for the day.”

Michael Newton – Dronfield, Derbys. (September 2011)

“Just a brief note to say how pleased we were with the arrangements for our recent trip. Having stayed at this hotel over ten times since 1984, let us assure those of you, who have stayed at this hotel in the past that the change of ownership has not led to any loss of standards. If anything the quality of the food has actually increased. The work currently being carried out in the grounds has opened up views and vistas previously hidden by the previously all-pervading rhododendron thickets. This gem of a hotel is in safe hands.”
John and Margaret Billiet - North Harrow

“On behalf of Portsmouth & Southampton Mini Owners Club may I take this opportunity to thank you so much for the travel arrangements and hotel booking...we have just returned from a wonderful holiday break.....we look forward to making arrangements for next year with your company.”

Nick Pellatt – Secretary (Group Booking - Novotel Ypres Centrum, August 2011)

“Very impressed with the service and expertise...arranging trip to Le Touquet via ferry...staying at Mercure Grand, our requirements are a little bit more than usual, i.e. wheelchair access on the boat and disabled facilities at the hotel, all arranged within a few hours - booked on Friday went on Monday.”

Peter & Moira Fidoe - Solihull (July 2011)   

"We have returned from Bruges following a stay at the Hotel Kempinski...a delightful hotel....its position in Bruges made it very easy to explore the city.....a good location in which to spend a short break."

Alan Creasey – St.Albans (June 2011)

“We had a delightful time at Chateau Tilques and were made extremely welcome…....

....hotel staff were especially attentive and the food was certainly 'gastronomique'  Mid Life Crisis Car Club Group Trip - Chateau Tilqueswith not the least cause for complaint…please do thank your staff for their very efficient help.”
Andy Coulson
Kingston-upon-Thames (April 2011)

[Group Booking – Mid Life Crisis Car Club - see also Groups page]


Palm Opera Hotel was easy to find…pleasant Parisian area off the main thoroughfare. The hotel as you advised had been recently refurbished, the style…very tasteful, the rooms we had were typical in size for a boutique style hotel.

Breakfast room was first class as was the choice of breakfast and the service…complimentary coffee and cold drinks (refrigerated) available in the reception together with a choice of fruit…bed was comfortable and the rooms very clean. The receptionists were all very helpful and enhanced the experience.

We found a restaurant/bar in reasonable proximity to the hotel, 'Au Général La Fayette, 52 Rue La Fayette, good quality food, nice decor, very pleasant staff with a sense of humour, some regional dishes available, good size portions of food average price 2 courses with wine approx € 25.00 per person.

We look forward to returning and would certainly return to The Palm Opera.”

Paul Everrett – Chichester (Hotel Palm Opera, Paris May 2011 – travelling with us since 2008)

"Just returned from a two night break at the Hotel Bristol …hotel is in an excellent location….very clean, staff are pleasant, helpful and accommodating. Breakfast was more than sufficient…had the added bonus of excellent weather, so made full use of the beautiful beach. The Market in the square of Le Touquet is not to be missed, even if you do not buy anything…certainly worth a visit. On the whole a very enjoyable break, and will re-book using you again, as everything ran smoothly… my thanks to all. " Nicola – Addlestone, Surrey (April 2011)

"I wish to bring to your attention the recent excellent service provided to us by Ruth…she has proved to be very efficient…her whole manner has been one of very helpful friendliness. Something very rare in this modern age…..you have staff to be proud of." Grahame Jones - Gauteng, South Africa (Trip to Paris April 2011)

"The Novotel we stayed at was superb - friendly helpful staff… the local population were lovely folk…we had a wonderful time and I placed a wreath on Granddad’s grave, the main purpose of our visit.  I have since discovered my great uncle was also killed in action close to Ypres...so we will be making another trip early next year.”

Pete Nicholas - Sturminster Newton, Dorset (Novotel Ieper Centrum – March 2011)

“Just wanted to say thanks very much for all your help organizing this trip for me…it was a surprise present…which worked a treat! Without your help we probably wouldn't have been able to go and I had planned a lot for the weekend, so thank you for all your hard work…a really great trip...I think the surprise show at the Moulin Rouge topped it all off! I will have no hesitation in using your company again.”

Pete Wilkinson – Holybourne, Hants (Hotel Glasgow Monceau, Paris – March 2011)

"We had a fantastic time and will be booking with you again…never been to Paris, got on at St Pancras…started to read my papers, the girls were playing card games and my wife was reading a book and well…we were there! Unbelievable - no hassle or stress, what a great start to our break. Paris is beautiful any time of the year, went on a river cruise and walked the streets…cannot wait till our next train break!"

Parvez Bhatty – Leicester (Mercure Paris Tour Eiffel Suffren - Feb 2011)

“Hotel Ibis is a good, clean two star, ideally located in Bruges. The rooms are fine for a short visit…two restaurants we used and enjoyed are ‘De Postiljon’ - about five minute’s walk in the same street with several fixed price menus to choose from, like eating in your own dining room. ‘Venice’ about 15 minute’s walk, the E17.50 menu was good, with a friendly waiter/manager. For model railway enthusiasts there is a small coffee shop called ‘City Rail’ about 5 minutes from the hotel. It has a large working model railway and another under construction.”

Roger Whelan – Staines (Ibis Bruges Centrum – December 2010)

"Thanks so much for your great service in arranging this short break for us. The hotel was great, staff really friendly and the room clean, well presented and just right. It was so close to everywhere that walking to places was easy….we both had a fabulous time and would definitely use Trainbreaks again."

Kathy Contaris – Glastonbury (Hotel Bradford Elysees, Paris - November 2010)

"Many, many thanks for making all the arrangements for our family trip to Paris…you were able to do things that we simply could not! Finding the best times for the best prices on Eurostar…premium seats, round a table….. all at a very good price. Also checking the prices/availability at a few hotels, arranging that our rooms would be near each other, and contacting the hotel about our arrival time. We all had a great time which is quite an achievement as we all like different things. 15 year-old loved the hotel so much, especially the bathroom, that he had three baths one day and walked back there on his own to spend a bit more time there…teenagers! Thanks again - I won't hesitate to call you if we plan any similar trips in future."

Amanda Jones – London SE11 – (Ritz Hotel, Paris – October 2010)

"Our trip to Paris went very well and we are now back in Canada. Hotel des Nations St Germain is a very good hotel, extremely well situated, with pleasant and helpful staff. The breakfast is excellent. Many thanks for your help. I will recommend you to friends."

Bill Hare, Halifax, Canada (September 2010)

"This is just to say many thanks for arranging our trip to Paris. We had an excellent time and all the arrangements worked perfectly. Hotel Yllen Eiffel was a lot better than we expected for an inexpensive Paris hotel! There was even a kettle, a bath and room to store suitcases - what more can a girl ask for! It was also right next door to the Metro which was extremely handy."

Imogen - Folkestone, Kent (August 2010)

"We look forward to being able to use your company again and have no hesitation in recommending you to friends and family."

Mrs Jean Grenfell, Birmingham (July 2010)

"We would highly recommend Trainbreaks - they arranged everything for us taking the strain of the bookings and arranging reservations! Their service was excellent - friendly and efficient. The Hotel t'Putje was excellent – it is located on the outskirts of the city centre but with only a 10 minute walk to the main tourist spots which makes it an ideal location. The staff at the hotel were very welcoming…..the rooms were all newly decorated and extremely well equipped. The bathroom was amazing! The hotel breakfast was far better than expected offering a range of hot and cold food to start your day off the right way! We will definitely be recommending this hotel to both friends and family. All in all we had a brilliant holiday! Many thanks to TrainBreaks for making our holiday so special."

Tina D’Souza, Bedford (May 2010)

“Just wanted to say what a fantastic trip we had last week to the Chateau Mont Royal, Chantilly. It was everything we could have wished for and more. Your first view of the Chateau…certainly takes your breath away! You see before you a beautiful building, immaculate landscaped gardens and borders and a smartly dressed porter with a very warm welcome to greet you. Cases unloaded, your car is driven away to be parked whilst you are led to check in. Food, service and ambience were first class….all in all, a wonderful short break from the time of booking and your very helpful, friendly manner and assistance to returning home. We will definitely return to Chateau Mont Royal, hopefully in September - I will definitely be in touch!!”

Audrey McMillan – Penclawdd, West Glamorgan (April 2010)

"Another enjoyable trip to Paris… we prefer travelling from St. Pancras, and we appreciated your information on Eurostar Domestic (local connections)… that worked well. We look forward to our next trip."

Paul Everrett, Chichester (Hotel Eiffel Capitol – April 2010)

"Arrived in the square and the frontage of the hotel is to your left and certainly a wow factor by everyone. Reception was very good and everyone was delighted with the accommodation. Indeed one gentleman who had a single room enjoyed a suite to himself and commented having travelled most of the world had never had such a superb room. Some people dined in the hotel restaurant on the set menu and were well satisfied with a lovely meal. The breakfast was equally superb with an excellent choice including virtually everything you could have asked for! So overall a very good trip - not one single comment of "could be better" - I must ask what changes would I like if the trip were to be repeated - the simple answer "nothing"."

Brian Wilkinson - Hornby/Wray Twinning Association Group Trip. (Hotel Hermitage, Montreuil - April 2010)

"I cannot say more on how impressed I was with the more than excellent service provided by one of your representatives. Imogen was really impressive with her knowledge and help in all matters. Please pass on my thanks."

Brian Thorogood - St. Albans (March 2010 trip to Bruges - Hotel Prinsenhof)

"Just some feed back - the trip worked perfectly, the hotel in Lille (Alliance Couvent Des Minimes) strongly to be recommended. We did a (Ypres) tour with Flanders Battlefield Tours - very good .Thank you for the package."

Clive Bach - Hove. (May 2009)

"Just a short note to thank you for booking an EXCELLENT break! My wife and I had a superb time - the hotel (Bradford Elysees, Paris) location was perfect, the travel over and back comfortable and quite delightful! We will definitely be booking with you again."

Geoff Williamson, Croxley Green, Herts (April 2009)

"Just a short note to say that we really enjoyed our recent trip to the Pol Hotel in Le Touquet.....I would definitely recommend yourselves and the hotel we stayed in.....thank you once again for all you assistance and courtesy..."

Jeffrey Bell - Altrincham, Cheshire (May 2009)